Permanent Care Home

As a family, we had never even considered placing my mum into a care home, and I can honestly say it was one of the most difficult decisions to make. Due to Covid restrictions, we were not able to visit Mum, but the staff were kind and compassionate and always there to reassure us that Mum was being cared for well. I would initially call daily and was never made to feel this was inconvenient. Prior to being able to visit, we were able to set up Skype calls with Mum, and this allowed us to see her and also witness the care provided. Now we can visit, the care taken to avoid cross-infection is commendable, and seeing first-hand the loving care Mum receives is heart-warming. The carers all work at a high standard, and their passion for their work is clear to see. The staff at Oatlands feel like one big family, and the dementia care they provide is outstanding. Many thanks to the amazing carers and lovely reception team for their continued hard work in these extremely difficult times.