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COVID-19 has been unprecedented and challenging. However, since February we have been very proactive in our protective measures. We were fortunate that our social services liaison officers and the CCG worked hand in hand in preparation of strategies for coping during the outbreak. This gave us the opportunity to look at how we would manage risk in our own premises.
Older people are stronger than we think…and so are carers!
Not all heroes wear capes, we need to value carers for the vital role they play in society.
As part of our plan we looked at the following:
Our Latest Measures:
The situation is constantly changing and though the lockdown is easing we must still continue to be alert. Please get in touch for up-to-date information on COVID-19 and visiting.
Meyrem E (Daughter of Resident)
“As a family, we had never even considered placing my mum into a care home, and I can honestly say it was one of the most difficult decisions to make. Due to Covid restrictions, we were not able to visit Mum, but the staff were kind and compassionate and always there to reassure us that Mum was being cared for well. I would initially call daily and was never made to feel this was inconvenient. Prior to being able to visit, we were able to set up Skype calls with Mum, and this allowed us to see her and also witness the care provided. Now we can visit, the care taken to avoid cross-infection is commendable, and seeing first-hand the loving care Mum receives is heart-warming. The carers all work at a high standard, and their passion for their work is clear to see. The staff at Oatlands feel like one big family, and the dementia care they provide is outstanding. Many thanks to the amazing carers and lovely reception team for their continued hard work in these extremely difficult times.”
Thank you for your patience and cooperation
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