We value the trust you put in us and take our responsibilities for the wonderful people we care for seriously. Our care promises are fulfilled by everyone in our team, from the cheerful receptionists to our responsible team leaders. These are our promises:
Our Patrons will be treated with as much love as we would our own family.
We will treat all Patrons with dignity and respect.
Every person is an individual and will be cared for in an individual way.
Our care and activities programmes are all inclusive. Every Patron – whatever their interests and ability level – will be able to find activities to engage in and enjoy.
We will innovate, grow, and improve in order to provide the best possible care.
We will listen and keep in touch. No one knows your loved ones better than you and we will never ignore your advice.
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